Distance Sales Agreement
DISTANCE SALES AGREEMENT
DEFINITIONS
WEBSITE: The platform where the SELLER sells its Products and Services online to the Consumer, represented as Alişan Demirkan in this agreement.
SELLER: The individual Sole Proprietorship whose information is provided in Article 1 of this Agreement.
PRODUCT/PRODUCTS: Includes all goods and services sold to CONSUMERS on the WEBSITE.
CONSUMER: Refers to individuals placing orders for PRODUCTS via the WEBSITE.
AGREEMENT: Contains the terms and obligations of the sales transaction carried out by the SELLER to the CONSUMER via the WEBSITE.
PRE-ORDER: Pre-ordered sales transactions for products offered for sale by the SELLER as Pre-Order, where shipping processes begin as of the estimated stock arrival date specified on the product page.
Seller Contact Information: ALİŞAN DEMİRKAN
Address: Ahievran Mah. Ahievran Cad. Ağah Apt. A Blk. No:4/2 Merkez/KIRŞEHİR
Complaint Line: 05541409924
Complaint E-mail Address: taru.ofis@gmail.com
Subject of the Agreement: This agreement regulates the rights and obligations of the parties regarding the sale-delivery to the Consumer of the products/services ("Product/Products") specified below, which the Consumer wishes to purchase by ordering on the tarupasaj.com website, including cases where the transaction is made via the application on their mobile device, and other matters. After the Consumer approves this agreement on the tarupasaj.com website, the price and expenses of the ordered Product(s) will be collected via the chosen payment method. Furthermore, this Agreement aims to inform the Consumer that the shipping processes for products desired to be purchased via pre-order will commence as of the estimated stock arrival date specified on the product page.
ARTICLE 1 - PARTIES
SELLER:
Title: ALİŞAN DEMİRKAN
Address: Ahievran Mah. Ahievran Cad. Ağah Apt. A blk. No:4/2 Merkez/Kırşehir
Phone: 0554 140 99 24
Bank Account:
CONSUMER:
Name, Surname/Title:
CONSUMER:
Address:
Phone:
E-Mail:
ARTICLE 2: SUBJECT OF THE AGREEMENT, PRICE, PAYMENT AND DELIVERY
2.1. The Type and Category, Quantity, Brand/Model, Unit Price(s) and Sale Price of the Products (goods/services), along with Payment (collection) Information and Delivery Information including the delivery location specified by the Consumer, are as follows. If the cargo company making the delivery does not have a branch at the Consumer's location, the Consumer must pick up the product from another nearby branch to be notified by the SELLER (the Consumer will be informed about this via e-mail, SMS, or phone).
PRODUCT: UNIT PRICE: QUANTITY: TOTAL:
Order processing and shipping fees
TOTAL PAYMENT
DELIVERY INFORMATION:
Name, Surname/Title:
Address:
Phone:
E-Mail:
INVOICE INFORMATION:
Name, Surname/Title:
Address:
Phone:
E-Mail:
2.2. The Consumer can pay for the product prices covered by the order by choosing one of the following methods:
a) Payment by credit or debit card,
b) Payment by Digital Wallet (PayTR).
ARTICLE 3- RIGHT OF WITHDRAWAL AND WITHDRAWAL NOTIFICATION
A - RIGHT OF WITHDRAWAL
3.1. The Consumer has the right to withdraw from the Agreement within 14 (fourteen) days from the date of receiving the Product, without providing any reason or paying any penalty. The Consumer may also exercise the right of withdrawal during the period until the delivery of the goods.
3.2. The withdrawal period begins on the day the contract is concluded for service contracts; for goods delivery contracts, it begins on the day the consumer or a third party designated by the consumer takes delivery of the goods. However, the consumer may also exercise the right of withdrawal during the period from the conclusion of the contract until the delivery of the goods. In determining the withdrawal period;
a) For goods subject to a single order but delivered separately, the day the consumer or a third party designated by the consumer takes delivery of the last good,
b) For goods consisting of multiple parts, the day the consumer or a third party designated by the consumer takes delivery of the last part,
c) For contracts where goods are delivered regularly over a certain period, the day the consumer or a third party designated by the consumer takes delivery of the first good is taken as the basis.
3.3. To exercise the right of withdrawal, the Consumer can (i) if a member of the Website, go to the "My Orders" page, select the product they wish to return and the reason for return under the "Easy Return" heading for the relevant order, and send the e-invoice printout of the product/products, signed, to the return address with the Free Return shipping code provided by the Seller; (ii) if not a member of the Website, after clicking the "Order Tracking" button in the upper right corner of the Website's homepage, in the window that opens, enter the e-mail address used when placing the order and the order number to be cancelled into the respective boxes and click "Query", then go to the return page, select the product to be returned and the reason for return under the "Easy Return" heading for the relevant order, and send the e-invoice printout of the product/products, signed, to the return address with the Free Return shipping code provided by the Seller. (iii) The Consumer may reach customer service via the phone number provided in the Seller Contact Information section of this information form and follow the directions given, or (iv) the clear notification of withdrawal may be made by filling out the sample withdrawal form attached to the Preliminary Information Form and sending it via our e-mail address, contact address, phone, or fax number.
3.4. Depending on the method chosen by the Consumer, the product must be returned within 10 (ten) days from the date the right of withdrawal is exercised. The invoice, product box, packaging, standard accessories if any, and other gifted products along with the product must be returned complete and undamaged in a single package. The Consumer is not responsible for changes and deteriorations that occur if the product is used in a customary manner in accordance with its operation, technical specifications, and usage instructions within the withdrawal period. Accordingly, if there is a change or deterioration due to the product not being used in accordance with its usage instructions, technical specifications, and operation until the date of withdrawal, the Consumer may lose the right of withdrawal.
3.5. If the Consumer sends the Product to be returned via the cargo companies (Yurtiçi Kargo) with which the SELLER has an agreement, the amount of the return expense paid to the transportation company for the delivery of the product to the consumer will be charged to the Consumer.
3.6. Within 14 (fourteen) days from the Consumer's exercise of the right of withdrawal, all payments made by the Consumer for the relevant Product, including delivery costs if any (provided the goods are returned via the carrier specified by the SELLER for return), will be refunded to the Consumer in a manner consistent with the payment method used for purchase, without incurring any cost or obligation to the Consumer. In transactions made with a credit card, the reflection of the Product's price refund to the bank into the Consumer's accounts occurs after the SELLER completes the refund process to the bank and after the relevant bank's refund transaction processes are completed.
3.7. If the campaign limit amount falls below the threshold due to the exercise of the right of withdrawal, the discount amount utilized under the campaign will be cancelled.
B - WITHDRAWAL NOTIFICATION
Withdrawal notifications can be sent to the Seller through one of the following options;
• If the Consumer is a member of the Website, by going to the "My Orders" page, selecting the product they wish to return and the reason for return under the "Easy Return" heading for the relevant order, they will have sent the withdrawal notification to the Seller.
• If the Consumer is not a member of the Website, after clicking the "Order Tracking" button in the upper right corner of the Website's homepage, in the window that opens, entering the e-mail address used when placing the order and the order number to be cancelled into the respective boxes and clicking "Query", then going to the return page, selecting the product to be returned and the reason for return under the "Easy Return" heading for the relevant order, they will have sent the withdrawal notification to the Seller.
• The Consumer can send the withdrawal notification to the Seller by filling out the sample withdrawal form attached to the Preliminary Information Form, via email to our e-mail address taru.ofis@gmail.com , or via post to our address Ahievran mah. Ahievran cad. Agah apt. A blk. no:4/2 Merkez KIRŞEHİR.
ARTICLE 4 - CASES WHERE THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED
4.1. In accordance with the legislation, the Consumer does not have the right of withdrawal in the following cases:
• In contracts related to goods or services whose price fluctuates depending on financial markets and is not under the control of the Seller (e.g., jewelry, gold, and silver category products);
• In contracts related to the delivery of goods prepared in line with the Buyer's wishes or explicit personal needs, which are not suitable for return by their nature and are prone to rapid spoilage or have a risk of expiry;
• In contracts related to the delivery of goods whose protective elements such as packaging, tape, seal, package have been opened after delivery, and whose return is not suitable for health and hygiene reasons;
• In contracts related to goods that mix with other products after delivery and cannot be separated by their nature;
• In contracts related to books, audio or video recordings, software programs, and computer consumables presented in a tangible medium, provided that their protective elements such as packaging, tape, seal, package have been opened by the Buyer;
• In contracts related to the delivery of periodicals such as newspapers and magazines, except for those provided under a subscription agreement;
• In contracts for accommodation, goods transportation, car rental, food and beverage supply, and leisure activities for entertainment or recreation purposes, which must be made on a specific date or period;
• In contracts for the performance of betting and lottery services;
• In contracts related to services that begin to be performed with the Consumer's approval before the expiration of the right of withdrawal period; and
• In contracts for services performed instantly in an electronic environment and intangible goods delivered instantly to the consumer (such as coupons).
• The right of withdrawal cannot be exercised for goods or services excluded from the scope of the Distance Sales Regulation (foodstuffs, beverages, or other daily consumables delivered to the Buyer's residence by the Seller's regular deliveries, and services in areas such as travel, accommodation, catering, entertainment).
• In cases where the right of withdrawal is exercised for all or part of the ordered products, if the minimum shopping amount for the SELLER's free shipping (delivery) campaign (if any, benefited by the Consumer) falls below the threshold as a result of the right of withdrawal, the entire uncollected delivery-shipping fee under the campaign will be deducted from the amount to be refunded to the Consumer. In cases where the Consumer paid a delivery-shipping fee, the entire fee will be refunded to the Consumer.
• Other products gifted along with the product must also be returned complete and undamaged in a single package. The Consumer is not responsible for changes and deteriorations that occur if the product is used in a customary manner in accordance with its operation, technical specifications, and usage instructions within the withdrawal period. Accordingly, if there is a change or deterioration due to the product not being used in accordance with its usage instructions, technical specifications, and operation until the date of withdrawal, the Consumer may lose the right of withdrawal.
4.2. Current rules-conditions regarding transaction security, information protection, confidentiality, processing-use of information, and commercial electronic communications on the WEBSITE have been presented to the Consumer as follows. The Consumer can contact the SELLER at any time using the specified communication tools for consultation on these matters.
4.3. SELLER
4.4. After the Consumer approves and accepts the above/below information and the Agreement on the WEBSITE, all agreements will be sent to the e-mail (mail) address specified by the Consumer with the order confirmation; the Consumer can access them at any time by saving them on their device, and they will be kept in the SELLER's systems for a maximum of three years within the framework of relevant laws.
ARTICLE 5 – SPECIAL CONDITIONS TO BE APPLIED IN CASES WHERE THE CONSUMER EARNS REWARD POINTS AND/OR PAYS THE SELLER USING REWARD POINTS WHEN PURCHASING THE PRODUCT SUBJECT TO THE AGREEMENT
5.1. In the event of a current agreement between a reward point-earning organization and the Consumer and SELLER, which allows for discounts etc. on purchases from the SELLER's WEBSITE using reward points, if the Consumer has earned such reward points due to the purchase subject to this Agreement as required by the SELLER's agreement and the Consumer's agreement with the said organization, then in cases where this Agreement is withdrawn from or otherwise terminated/order cancelled, and a refund is to be made to the Consumer, the amount (monetary value) of reward points, gifts, and similar items earned by the Consumer with the purchase subject to this Agreement will be reclaimed from the Consumer. This reclamation process will be carried out by first deducting from any sufficient-other reward points (excluding reward points earned with the purchase subject to this Agreement) available to the Consumer within the said organization-system, if available, and if not, by deducting the amount in cash from the amount to be refunded by the SELLER to the Consumer (by offsetting), unless a different method is stipulated in the SELLER's agreement with the relevant organization.
5.2. If the payment to the SELLER for the Product purchase subject to this Agreement was made partially/fully with reward points, etc., in cases where the Product price is to be refunded to the Consumer in accordance with the relevant provisions of this Agreement, the reward points and similar items used by the Consumer with the SELLER when purchasing the Product on the WEBSITE may be refunded to the Consumer (again as points), unless the SELLER has a different agreement with the relevant organization.
5.3. As a general rule, in cases where an unfair acquisition or use of reward points is detected by the Consumer, the monetary value-amount of the said reward points may be collected by the SELLER from the Consumer (by credit card, cash, and other legal methods). This provision also applies to the price of goods given as gifts by the SELLER to the Consumer as a result of the implementation of such a system.
5.4. Other matters related to the earning and use of reward points and similar items are subject to the terms of the agreements-contracts between the said organization and the Consumer and the SELLER, and in relevant cases, the SELLER may exercise all rights and authorities specified herein and in the said contracts-agreements with respect to the Consumer and the organization, and may also perform relevant transactions on behalf and/or account of the specified organization and/or other businesses in the same system.
ARTICLE 6 - RULES REGARDING SECURITY-CONFIDENTIALITY, PERSONAL INFORMATION, ELECTRONIC COMMUNICATIONS AND INTELLECTUAL-INDUSTRIAL RIGHTS
On the WEBSITE, the privacy rules-policy and conditions, which state the current principles below, apply to the protection, confidentiality, processing-use of information, and communications, and other matters.
6.1. Necessary measures for the security of information and transactions entered by the Consumer on the WEBSITE have been taken by the SELLER in its system infrastructure, to the extent of current technical capabilities, depending on the nature of the information and transaction. However, since the said information is entered from the Consumer's device, the responsibility to take necessary precautions, including those related to viruses and similar malicious applications, to protect them and prevent unauthorized access by irrelevant persons, belongs to the Consumer.
6.2. In addition to and in confirmation of the personal data and commercial electronic communication consents given by the Consumer by other means; the information obtained during the Consumer's membership to the WEBSITE and purchases, may be recorded, stored in printed/magnetic archives, updated, shared, transferred, used and processed by the SELLER, its current and future affiliates, subsidiaries, partners, successors and/or third parties/organizations determined by them, indefinitely or for a period they foresee, for electronic and other commercial-social communications for the purpose of providing various products/services and for all kinds of information, advertisement-promotion, communication, promotion, sales, marketing, store card, credit card and membership applications. This data may also be forwarded to the relevant Authorities and Courts in cases required by law. The Consumer has consented and permitted the use, sharing, processing of their existing and new personal and non-personal information within the scope above, in accordance with the legislation on the protection of personal data and electronic commerce legislation, and to receive commercial and non-commercial electronic communications and other communications.
6.3. The Consumer can stop data usage-processing at any time by reaching the SELLER through the specified communication channels and/or by using the right to refuse communications by reaching through the same channels or by using the refusal right in the electronic communications sent to them. According to the Consumer's explicit notification in this regard, personal data processing and/or communications to them will be stopped within the legal maximum period; furthermore, if they wish, information other than those that must be legally retained and/or are possible will be deleted from the data recording system or made anonymous in a way that their identity cannot be determined. If the Consumer wishes, they can always apply to the SELLER through the communication channels above and get information about the processing of their personal data, the persons to whom it is transferred, correction if it is incomplete or incorrect, notification of corrected information to relevant third parties, deletion or destruction of data, objection to a result against them by analysis with automatic systems, and compensation in case of damage due to unlawful processing of data.
Applications and requests in these matters will be fulfilled within the legal maximum periods or may not be accepted by explaining the legal justification to them.
6.4. All intellectual and industrial rights and property rights concerning all information and content belonging to the WEBSITE and their arrangement, revision, and partial/complete use belong to the SELLER, except for those belonging to other third parties according to the SELLER's agreement.
6.5. The SELLER reserves the right to make any changes it deems necessary regarding the above matters; these changes become effective from the moment they are announced by the SELLER on the WEBSITE or by other appropriate methods.
6.6. Privacy-security policies and terms of use of other sites accessed from the WEBSITE are valid, and the SELLER is not responsible for any disputes that may arise and their negative consequences.
ARTICLE 7 - GENERAL PROVISIONS
7.1. The Product subject to the order is delivered to the Consumer/third party/organization at the address specified above, provided that the legal 30-day period is not exceeded, on the basis specified below. The Consumer is informed by this Agreement that for products sold by pre-order, this period will start from the estimated stock entry date stated on the product page, and accepts that the maximum 30-day delivery period for products purchased by pre-order for which payment has been made will start from the estimated stock entry date stated on the relevant product page.
7.2. The SELLER sends and delivers the Products through its contracted cargo company for shipments. If this cargo company does not have a branch where the Consumer is located, the Consumer must pick up the Product from another nearby branch of the cargo company notified by the SELLER.
7.3. Products in stock, excluding those subject to pre-order sales, are planned to be delivered to cargo within an average of five (5) business days from the order date. The specified periods are notified to the Consumer during the shopping cart stage, as well as in the informative email sent after the completion of the order. If these estimated periods are extended, the Consumer will be additionally informed by the SELLER.
7.4. Generally, and unless otherwise expressly stated, delivery costs (shipping fees, etc.) belong to the Consumer. The order delivery fee for all our contracted cargo companies is a minimum of 19.00-TL, and the SELLER may not pass on all or part of these delivery costs to the Consumer depending on the campaigns it is running at the time of sale and whose terms it has announced on the WEBSITE.
7.5. In the event that the Consumer is not at the address during the delivery of the Products and the persons at the address do not accept the delivery, the SELLER will be deemed to have fulfilled its obligation in this regard. In the absence of a person to receive at the address, it is the Consumer's responsibility to track and secure the shipment of the products by contacting the cargo company. If the Product is to be delivered to a person/organization other than the Consumer, the SELLER cannot be held responsible if this person/organization is not at the address or does not accept the delivery. In these cases, all damages arising from the Consumer's late receipt of the Product and expenses incurred due to the Product waiting at the cargo company and/or the cargo being returned to the SELLER also belong to the Consumer.
7.6. The Consumer must have fully paid the sales price, including expenses, before receiving the Product. If the Product price is not fully paid to the SELLER before delivery in cash sales, or if the due installment amount is not paid in installment sales, the SELLER may unilaterally cancel the contract and may not deliver the Product. If the price of the goods or services is not paid by the Consumer for any reason or if the payment made is canceled in bank records, the SELLER is deemed to be relieved of the obligation to deliver the goods or services.
7.7. If, for any reason after the delivery of the Product, the Bank/financing institution to which the credit card used for the transaction belongs does not pay the Product price to the SELLER or requests a refund of the amount paid, the Product must be returned to the SELLER by the Consumer within 7 business days at the latest. If the non-payment of the Product price is due to an unjustified instruction or objection of the Consumer to the Bank or a fault or negligence on their part, the shipping costs will be borne by the Consumer. The SELLER reserves all its contractual and legal rights, including pursuing the Product price receivable, without accepting the return.
7.8. In cases where the Consumer pays the sales price with their credit card, installment card, etc. from banks (including financing institutions), all facilities provided by these cards are credit and/or installment payment facilities provided directly by the issuing institution; in this context, Product sales where the SELLER collects the price in full or in installments are not credit or installment sales for the parties to this Agreement, but cash sales. The SELLER's legal rights in cases considered installment sales by law (including the right to terminate the contract and/or demand payment of all remaining debt with default interest in case of non-payment of installments) are existing and reserved within the framework of relevant legislation. In case of the Consumer's default, default interest at the monthly rate specified by the current laws will be applied.
7.9. For pre-ordered products, delivery to the Consumer within 30 days from the estimated stock entry date stated on the product page, and within 30 days from the order approval date for standard distance sales, is considered timely delivery. If delivery cannot be made within the legal maximum 30-day period due to extraordinary circumstances outside normal sales/delivery conditions (such as adverse weather conditions, heavy traffic, earthquakes, floods, fires), the SELLER will inform the Consumer about the delivery by reaching them through their existing contact information. In this case, the Consumer can cancel the order, order a similar product, or wait until the extraordinary situation ends.
7.10. If it is understood that the SELLER cannot supply the Product subject to the Contract, the SELLER may supply another good/service of equal quality and price by clearly informing the Consumer within three (3) days from the date it learned of this situation, and obtaining verbal/written consent through one of the same means, and will be deemed to have fulfilled its commitment under the Contract in this way. The Consumer is free in all respects to give or not to give the said consent, and in cases where consent is not given, the contractual and legal provisions regarding order cancellation (Contract termination) shall apply.
7.11. The Consumer must have fully paid the price before receiving the Product. If, for any reason after the delivery of the Product, the Bank/financing institution to which the credit card used for the transaction belongs does not pay the Product price to the SELLER or requests a refund of the amount paid, the Product must be returned to the SELLER by the Consumer within 3 days at the latest. If the non-payment of the Product price is due to a fault or negligence of the Consumer, the shipping costs will be borne by the Consumer. The SELLER reserves all its other contractual and legal rights, including pursuing the Product price receivable, without accepting the return, and in all circumstances.
7.12. To avoid any doubt; in cases where the Consumer pays the sales price with their credit card, installment card, etc. from banks (including financing institutions), all facilities provided by these cards are credit and/or installment payment facilities provided directly by the issuing institution; in this context, Product sales where the SELLER collects the price in full or in installments are not credit or installment sales for the parties to this Agreement, but cash sales.
ARTICLE 8 - CONSUMER'S LEGAL REMEDIES - AUTHORIZED JUDICIAL AUTHORITIES
8.1. In disputes arising from this Agreement, Provincial and District Consumer Arbitration Committees are authorized within the monetary limits determined annually by the Ministry of Trade as required by law, and Consumer Courts are authorized in cases exceeding these limits. In this case, the Consumer may apply to the Arbitration Committees and Consumer Courts in their own or the SELLER's place of residence.
8.2. The Consumer accepts and declares that they have read all the terms and explanations written in this Agreement and in the order-contract pre-information (on the WEBSITE), that they have prior knowledge of all matters written in Article 3 of this Agreement, including the basic characteristics of the Product/Products subject to sale, delivery conditions, payment method, sales price, all other pre-information related to the SELLER and the Product subject to sale, and the right of withdrawal, and the terms of personal information-electronic communication and reward points, that they have seen all of these electronically on the WEBSITE, and that by approving all of these electronically, they have ordered the Product and accepted the provisions of this Agreement.
8.3. The pre-information and this Agreement are also sent to the email address reported by the Consumer to the SELLER, and the received email contains the order summary along with the confirmation that the order has been received.
ARTICLE 9 – PAYMENT OBLIGATION AND RIGHT OF WITHDRAWAL WARNING
9.1. If the Consumer approves this Distance Sales Agreement and Information Form, the price and expenses of the ordered Product(s) will be collected from the Consumer using the chosen payment method. The basic characteristics and total price of the Product are:
PRODUCT:
UNIT PRICE:
QUANTITY:
TOTAL:
Order processing and shipping fees
TOTAL PAYMENT
9.2. The Consumer can pay the product prices within the order by choosing one of the following methods:
a) Payment by credit card or debit card or
b) Payment by Digital Wallet (Garanti Pay, Pay with iyzico).
c) Payment by Gift Card.
9.3. The Consumer has the right to withdraw from the Contract within 14 (fourteen) days from the date of receipt of the Product without giving any reason and without paying any penalty. The Consumer may also exercise the right of withdrawal during the period until the delivery of the goods.
9.4. The right of withdrawal period begins on the day the contract is concluded for contracts relating to the performance of services; and on the day the consumer or a third party designated by the consumer receives the goods for contracts relating to the delivery of goods. However, the consumer may also exercise the right of withdrawal during the period from the conclusion of the contract until the delivery of the goods. For the determination of the right of withdrawal period;
a) For goods that are the subject of a single order and are delivered separately, the day the consumer or a third party designated by the consumer receives the last good,
b) For goods consisting of more than one part, the day the consumer or a third party designated by the consumer receives the last part,
c) For contracts where the regular delivery of goods is made over a certain period, the day the consumer or a third party designated by the consumer receives the first good, is taken as a basis.
9.5. To exercise the right of withdrawal, the Consumer can, (i) if they are a member of the Website, go to the "My Orders" page, select the product they wish to return and the reason for return under the "Easy Return" heading for the relevant order, and send the e-invoice printout of the product/products signed with the Free Return shipping code provided by the Seller to the return address, (ii) if the Consumer is not a member of the Website, after clicking the "Order Tracking" button in the upper right part of the Website homepage, in the opened window, they can enter the email address used when placing the order and the order number they wish to cancel in the relevant boxes, click the "Query" button, then go to the return page, select the product they wish to return and the reason for return under the "Easy Return" heading for the relevant order, and send the e-invoice printout of the product/products signed with the Free Return shipping code provided by the Seller to the return address. (iii) The Consumer can contact customer services via the phone number in the Seller's Contact Information section of this information form and follow the directions provided, or (vi) the explicit notification of withdrawal can be made via our email address, contact address, phone number or fax number by filling out the sample withdrawal form included in the Pre-Information Form.
9.6. The Consumer must return the product within 10 (ten) days from the date they exercised their right of withdrawal, depending on the method they chose. The product must be returned in a single package, along with its invoice, box, packaging, standard accessories if any, and other gifted products, completely and undamaged. The Consumer is not responsible for any changes or deterioration that occur if the product is used in accordance with its operation, technical specifications, and usage instructions during the withdrawal period. Accordingly, if there is a change or deterioration due to the product not being used in accordance with its usage instructions, technical specifications, and operation during the period until the withdrawal date, the Consumer may lose their right of withdrawal.
9.7. If the Consumer sends the Product to be returned via the cargo companies contracted with the SELLER, the amount paid to the transport company for the delivery of the product to the consumer will be charged to the Consumer as the return expense.
9.8. Within 14 (fourteen) days from the date the Consumer exercises the right of withdrawal, all payments made by the Consumer for the relevant Product, including any delivery costs of the Product (provided that the goods are returned through the carrier specified by the SELLER for return), will be refunded to the Consumer in a manner appropriate to the payment instrument used by the Consumer at the time of purchase and without incurring any cost or obligation to the consumer. For transactions made with a credit card, the reflection of the Product price refund on the Consumer's accounts occurs after the SELLER completes the bank refund processes.
9.9. If the campaign limit amount falls below the threshold due to the exercise of the right of withdrawal, the discount amount benefited from within the scope of the campaign will be cancelled.
9.10. Withdrawal notifications can be submitted to the Seller via one of the following options:
• If the Consumer is a member of the Website, they can submit their withdrawal notification to the Seller by going to the "My Orders" page, clicking the "Easy Return" button, then selecting the product they wish to return and the reason for return for the relevant order.
• If the Consumer is not a member of the Website, after clicking the "Order Tracking" button in the upper right part of the Website homepage, in the opened window, they can enter the email address used when placing the order and the order number they wish to cancel in the relevant boxes, click the "Query" button, then go to the return page, and submit their withdrawal notification to the Seller by selecting the product they wish to return and the reason for return under the "Easy Return" heading for the relevant order.
• The Consumer can submit the withdrawal notification to the Seller via email to our email address taru.ofis@gmail.com by filling out the sample withdrawal form included in the Pre-Information Form, or by mail to our address Ahievran Mah. Ahievran Cad. Agah Apt. A Blk. No:4/2.
9.11. Cases where the Right of Withdrawal Cannot Be Exercised
In accordance with the legislation, the Consumer does not have the right of withdrawal in the following cases:
• In contracts related to goods or services whose price fluctuates depending on financial market movements and are not under the control of the Seller (e.g., jewelry, gold and silver category products);
• In contracts related to the delivery of goods prepared in accordance with the Buyer's wishes or explicit personal needs, which are not suitable for return due to their nature, and which are likely to spoil quickly or whose expiry date may pass;
• In contracts relating to the delivery of goods whose protective elements such as packaging, tape, seal, and package have been opened after delivery, and which are not suitable for return for health and hygiene reasons;
• In contracts relating to goods that are mixed with other products after delivery and cannot be separated by their nature;
• In contracts relating to books, audio or visual recordings, software programs, and computer consumables presented in a material medium, provided that their protective elements such as packaging, tape, seal, and package have been opened by the Buyer;
• In contracts relating to the delivery of periodicals such as newspapers and magazines, excluding those provided under a subscription contract;
• In contracts relating to accommodation, goods transportation, car rental, food and beverage supply, and leisure activities for entertainment or recreation that must be performed on a specific date or period;
• In contracts relating to the performance of betting and lottery services;
• In contracts relating to services whose performance has begun with the consumer's consent before the expiration of the right of withdrawal period; and
• In contracts relating to services performed instantly in an electronic environment and intangible goods delivered instantly to the consumer (such as coupons).
• The right of withdrawal cannot be exercised for goods or services excluded from the scope of the Regulation on Distance Contracts (food items, beverages or other daily consumables delivered to the Buyer's residence with the Seller's regular deliveries, and services in areas such as travel, accommodation, catering, entertainment industry).
• In cases where the right of withdrawal is exercised for all or part of the products subject to the order, if the minimum shopping amount for the SELLER's free shipping (delivery) campaign (if the Consumer has benefited from it) falls below the threshold as a result of the right of withdrawal, the entire uncollected delivery-shipping fee within the scope of the campaign will be deducted from the amount to be refunded to the Consumer. If the Consumer has paid a delivery-shipping fee, the entire amount of this fee will be refunded to the Consumer.
• Other products given as gifts with the product must also be returned completely and undamaged in a single package. The Consumer is not responsible for changes and deteriorations that occur if the product is used in accordance with its operation, technical specifications, and usage instructions within the withdrawal period. Accordingly, if there is a change or deterioration due to the Product not being used in accordance with its usage instructions, technical specifications, and operation during the period until the withdrawal date, the Consumer may lose their right of withdrawal.